Returns & Refunds Policy
Last Updated: 2026/2/28
Thank you for shopping with us. Your satisfaction is important to us. Please review our return and refund policy carefully.
1. Return Eligibility
We accept returns under the following conditions:
The item must be unused, unworn, and in original condition
All original packaging, tags, and accessories must be included
Return request must be submitted within 14 days of delivery
Proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned:
Final sale / clearance items
Personalized or customized products
Perishable goods
Intimate or sanitary goods
Digital products or downloadable items
3. How to Request a Return
To initiate a return:
Provide your order number and reason for return
Our support team will respond within 1–2 business days
If approved, return instructions will be provided
⚠️ Please do not send items back without approval.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service.
We are not responsible for lost return shipments.
5. Damaged or Incorrect Items
If you receive a damaged or wrong item:
Contact us within 48 hours of delivery
Provide clear photos of the product and packaging
We will offer:
Replacement, or
Full refund
6. Refund Process
Once we receive and inspect the returned item:
Refunds will be issued to the original payment method
Processing time: 5–10 business days
Shipping fees are non-refundable (unless due to our error)
7. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your credit card company
Contact your bank
If you still need assistance, contact us at:
[your email address]
8. Exchanges
We only replace items if they are defective or damaged.